Privacy Policy

Information we collect

• Contact details you give us, such as your name, email address, phone number and property address, when you email, call or request an assessment.
• Property and project details, such as the layout, entry points and existing equipment we note during an assessment. Photos are taken only with your permission.
• Account and service records, such as your plan, installed equipment, service history, credentials issued through an access-control system, and billing details handled by our payment processor.
• Video, images and event logs produced by systems we install and monitor, including cameras, access-control readers and drone patrols.
• Basic technical information your browser sends when you visit our website, such as IP address, browser type and the pages requested, which our hosting provider records in standard server logs.

How we use information

• To respond to your requests, schedule assessments and prepare quotes.
• To design, install, maintain, update and support your system.
• To provide monitoring, including verifying alarms against live video and contacting you, your designated contacts or emergency services.
• To bill for services and manage referral credits.
• To keep our website and systems secure and to meet legal obligations.

We do not sell your personal information, and we do not use your video or access logs for advertising.

Video, access and drone data

Recordings from your system belong to you. Footage is stored on equipment at your property and, where your plan includes it, backed up to secure cloud storage for the retention period you select (for example 7, 14 or 30 days), after which it is overwritten.

Our staff and monitoring operators view live or recorded video only to install, maintain or troubleshoot your system, to verify and respond to alarms under a monitoring plan, or when you ask us to. Drone patrols are flown only over the property you authorize and only where the law allows.

You are responsible for using your system lawfully, including where cameras are placed and any notices or consents required where you live or operate (see our Terms of Service).

Cookies and website technology

Our website does not use advertising or tracking cookies. Pages load fonts and icons from Google Fonts, which receives your IP address in order to deliver them, under Google's own privacy policy.

When we share information

• Service providers who help us operate, such as cloud storage, hosting, monitoring, payment and email providers, under obligations to protect it and use it only for our services.
• Emergency services, when an alarm is verified under your monitoring plan or you ask us to contact them.
• Law enforcement, insurers or others when you direct us to share footage, or when we are required to by law, subpoena or court order.
• A buyer or successor if our business is sold or reorganized, subject to this policy.

How long we keep information

We keep contact and service records for as long as you are a customer and as needed afterwards for legal, tax and warranty purposes. Cloud video is kept only for the retention period of your plan. Assessment notes and photos for properties that do not become customers are deleted within 12 months unless you ask us to keep them.

How we protect information

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encrypted connections, access limited to staff who need it, and current firmware on the equipment we maintain. No system is perfectly secure; if a breach affects your personal information, we will notify you as required by New York law and other applicable law.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop sending you non-essential messages, by emailing info@dairecvision.com. We may need to verify your identity, and some records must be kept to meet legal obligations or complete your service.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through this website.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed, and significant changes will be communicated to customers directly.

Contact us

Questions about this policy or your information: info@dairecvision.com or (347) 601-4160.