Terms of Service

Our services

We design, install, maintain and support CCTV and IP camera systems, video surveillance, remote monitoring, access control and, where the law allows, automated drone surveillance, for residential and commercial properties in the Tri-State area. Information on this website is general and may change; your quote describes exactly what you will receive.

Free assessments and quotes

• One free, no-obligation on-site assessment per property. The owner or an authorized representative must be present.
• Written quotes are provided within 3–5 business days of the visit and are valid for 15 days.
• Please give 48 hours' notice to reschedule or cancel an assessment.
• Drone site surveys are scheduled separately because they require airspace and FAA review.
• We may decline any job, including after an assessment.

Plans, pricing and payment

• Plans are billed monthly in advance, either month-to-month or on a 24-month agreement. A 24-month agreement includes half off installation labor, and qualifying starter offers include a 24-month price lock.
• Installation is billed as quoted. Installation financing is available with a plan (excluding drone programs) on the terms set out in your agreement.
• Prices exclude applicable sales tax. Add-ons, such as extra cameras and cloud backup, are billed as listed when added.
• If an early end to a 24-month agreement involves any charge, it is stated in your service agreement before you sign.

Leased equipment

All equipment we install is leased as part of your plan and remains the property of DaiRec Vision. We maintain, update and replace it at no extra cost while you are a customer, except for damage caused by misuse, tampering, unauthorized moves or modifications, or events outside normal use. Please give us reasonable access to service the equipment, and return or allow us to collect it when your service ends, as described in your agreement.

Monitoring

24/7 professional monitoring is available with a monitoring plan. When an alarm is verified, our operators will attempt to contact you or your designated contacts and may request emergency services. We do not control emergency-service response times. Keep your contact list current, and follow any local alarm-permit or false-alarm rules that apply to your property.

Drone surveillance

Drone programs are operated by FAA Part 107 certified pilots, only over property you are authorized to cover, and only where federal, state and local law allows. Some areas, including much of New York City, currently restrict drone takeoff and landing, and we may limit, pause or decline flights for legal, safety or weather reasons.

Your responsibilities

• Use your system lawfully. Do not place cameras where people have a reasonable expectation of privacy, such as restrooms or changing areas, and do not record conversations without the consent the law requires.
• Post any notices required where you live or operate, for example signage for video surveillance or biometric readers at a business.
• Keep your account credentials, access codes and mobile credentials secure, and tell us promptly if any are lost or misused.
• Make sure you have authority to install equipment at the property, including landlord or association approval where needed.

Referral credits

When someone you refer becomes a customer and their system is installed, you and the new customer each receive a $100 service credit. Credits have no cash value, cannot be transferred, and may be changed or ended at any time without affecting credits already earned.

No guarantee and limitation of liability

Security systems and monitoring reduce risk but cannot prevent every loss, intrusion or emergency. DaiRec Vision is not an insurer, and you should keep appropriate insurance. Services can be interrupted by power, internet, carrier, weather or equipment failures outside our control.

To the fullest extent permitted by law, DaiRec Vision is not liable for indirect, incidental or consequential damages, or for losses resulting from theft, fire, intrusion or other events our services are designed to help detect, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Website use

The content, logos and images on this website belong to DaiRec Vision or its licensors. You may view and share it for personal, non-commercial purposes. Do not attempt to disrupt, probe or gain unauthorized access to the website or our systems.

Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in New York, unless your service agreement provides otherwise.

Changes to these terms

We may update these terms from time to time. The "Last updated" date above shows when they last changed. Changes do not alter a signed service agreement during its term unless you agree.

Contact us

Questions about these terms: info@dairecvision.com or (347) 601-4160.